PRIVACY POLICY

MSMEx (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, platform, and services.

By accessing or using our Services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect the following personal information when you register, apply for services, or interact with our platform:

Full name and contact details (email, phone number, address)
Business name, designation, and company information
Financial information (revenue, funding requirements, investment history)
Identity documents (PAN, Aadhaar, company registration certificates)
Pitch decks, business plans, and financial models
Payment and billing information

1.2 Automatically Collected Information

When you access our website or platform, we automatically collect:

IP address and device information
Browser type and operating system
Pages visited and time spent on our platform
Referring URLs and search terms
Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information for the following purposes:

To provide and improve our Services
To process applications for SME IPO, fundraising, and advisory services
To communicate with you about our services, events, and updates
To match you with potential investors, partners, or service providers
To process payments and maintain billing records
To comply with legal and regulatory requirements
To analyze usage patterns and improve user experience
To prevent fraud and ensure platform security

3. Information Sharing and Disclosure

We may share your information with:

a) Service Providers: Third-party vendors who assist in delivering our services (payment processors, cloud hosting, analytics)
b) Investment Partners: With your consent, we may share your pitch deck and business information with potential investors through our partner fund (Growbizz) or investor network
c) Professional Partners: Merchant bankers, legal advisors, and other professionals involved in your IPO or fundraising process
d) Regulatory Authorities: SEBI, stock exchanges, and other regulatory bodies as required for IPO listings and compliance
e) Legal Requirements: When required by law, court order, or government request

4. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

Encryption of sensitive data in transit and at rest
Secure access controls and authentication mechanisms
Regular security assessments and audits
Employee training on data protection practices

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Business and financial records may be retained for longer periods as required by applicable laws and regulations.

6. Your Rights

Subject to applicable laws, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information (subject to legal retention requirements)
Withdraw consent for marketing communications
Object to certain processing activities

To exercise these rights, please contact us using the information provided below.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Remember your preferences and settings
Analyze website traffic and usage patterns
Deliver personalized content and advertisements
Measure the effectiveness of our marketing campaigns

You can manage cookie preferences through your browser settings. Disabling cookies may affect the functionality of our Services.

8. Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party services you access.

9. Children’s Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website with a revised “Last Updated” date. Your continued use of our Services after such changes constitutes acceptance of the updated Privacy Policy.

11. Grievance Officer

In accordance with the Information Technology Act, 2000 and applicable rules, we have appointed a Grievance Officer to address your concerns:

Grievance Officer: [Name of Grievance Officer]

Email: grievance@msmex.in

Response Time: Within 30 days of receiving the complaint

12. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

MSMEx

Email: privacy@msmex.in

Website: www.msmex.in